Return Policy
Return & Exchange Policy
At Misk al Haramain, we strive to ensure customer satisfaction with every purchase. Please review our return and exchange policy before making a purchase.
Returns & Exchanges
- We accept returns or exchanges within 7 days of pickup.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Proof of purchase (order confirmation or receipt) is required.
- Due to hygiene reasons, hijabs, inner caps, socks, and other intimate wear are final sale and cannot be returned or exchanged.
- Customers are responsible for returning the item to our curbside pickup location.
How to Request a Return/Exchange
- Contact us at [Insert Email/Phone] within 7 days of pickup to request a return or exchange.
- Our team will confirm your eligibility and provide further instructions.
- Bring the item to our curbside pickup location for inspection.
- If approved, exchanges will be processed immediately, and refunds (if applicable) will be issued via the original payment method.
Refunds
- Refunds will be processed within 5-7 business days after the return is approved.
- Shipping and handling fees (if applicable) are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of pickup. We will arrange for an exchange or refund at no additional cost.
Non-Returnable Items
- Sale or clearance items
- Gift cards
- Customized or personalized orders
We appreciate your understanding and support. If you have any questions, feel free to contact us!
📞 Contact: +1 647 540 5475
